The bridge between what engineers build and what people read.
For ten years I've taken complicated products in automotive, payments, and SaaS and written the parts people actually read: release notes, in-app text, user guides, and the documentation teams count on to ship.
More than once I've walked in to find no documentation, or no process behind it, and built the whole thing from scratch.
A few things I've done
Selected work
Instructional writing
Step-by-step guides people can actually follow, including two full quick reference guides I wrote for a payments platform.
see the work →Release notes
Writing release notes, and building the process behind them. Includes the over-the-air process I set up at GM from scratch.
see the work →Documentation strategy
Owning the documentation for a launch, from internal teams to support to customers. Includes a company-first security rollout that cut support calls in half.
see the work →Content design
The words inside the interface: notifications, instructions, and screen text, written on GM's Content Design team.
see the work →