The bridge between what engineers build and what people read.
For ten years I have leveraged my skills to create release notes, user guides, and in-app text for complicated products in SaaS, fintech, and automotive industries.
More than once I have joined an organization with little to no documentation or processes and created it from scratch.
A few things I've done
Selected work
Instructional writing
Step-by-step guides people can actually follow, including two full quick reference guides I wrote for a payments platform.
see the work →Release notes
Writing release notes, and building the process behind them. Includes the over-the-air process I set up at GM from scratch.
see the work →Documentation strategy
Owning the documentation for a launch, from internal teams to support to customers. Includes a company-first security rollout that cut support calls in half.
see the work →Content design
The words inside the interface: notifications, instructions, and screen text. Includes an app updater built around South Korean regulations, shown screen by screen.
see the work →