As a Technical Writer, I have leveraged my background in education to support the internal and external customers using complicated products. My expertise lies in bridging the gap between technical resources, like developers and engineers, and customers.
Many of my roles in my 10 years as a writer have called on my love for organization to transform or even create processes. Documentation is only helpful if it is consistent, tailored to the audience, efficient, and created with the right cross-functional partners.
I enjoy the challenge of looking at the big picture for documentation and creating a roadmap and the iterative steps needed to build a robust and user-friendly library of documentation for users.
A few things I believe
Start where there's no process
A lot of my work begins with nothing in place. I'm comfortable being the one who figures out how it should work, not just following someone else's system.
Write for the person reading it
Whoever's reading doesn't care how the system was built. My job is to describe things the way they'd actually think about them.
Get it right
Especially when the words live inside a car or a payment screen. I check everything against the source, whether that's the spec, an engineer, or the actual interface, before it goes out.
Where I've done it
Beyond the work
When I'm not working, I'm usually reading a novel or baking something. I spend a lot of my free time outside with my husband and our dog, Bravo.